Frequently asked questions
How long does it take? +
Lyrics and preview: about a minute. The full song after payment: 2–3 minutes. You can close the page, we email you when it is ready.
How do I download it? +
The song page has an "MP3" button. The link is also in your email. Songs are kept for 12 months.
How do I send it to the person? +
With the WhatsApp button, by copying the link, or by scheduling delivery to their email on a specific day and time.
Can I change the lyrics? +
Yes. Before the preview you can ask for another version (up to 3 for free) or edit yourself. After purchase you can remake the song once for free.
Which languages? +
Latvian, Russian, Lithuanian, Estonian and English. The song will be in the language you write in; you can switch it.
What if I do not like it? +
Remake it once for free. If the song fails to generate within 10 minutes, we refund automatically.
The name is pronounced wrong +
Check the name form in the "We understood" card. If the voice still gets it wrong, use the free remake or write to us.
How do codes work? +
Enter the code at the payment step. An invitation code gives the first song for free, a referral code 30% off, and the gift code under each song gives the next one for €0.99.
What is the annual plan? +
"All occasions": 2 songs a month, unused ones accumulate up to 6, plus a calendar with reminders. It does not renew automatically.
How do I contact you? +
Write to hello@trili.lv. We reply within 24 hours on working days.